OUR QUALITY POLICY
In the fast-paced and differentiated hotel industry; It is our hotel policy to strictly follow with the awareness of continuous improvement, use the environmental conditions well, ensure the costs, prioritize team work with trained personnel, integrate friendliness and trust with customer satisfaction, and provide superior quality service in a planned and continuous manner within a system.
OUR PRINCIPLES
To realize continuous improvement by taking advantage of developing technology in our services. To show sensitivity to environmental conditions. To be sensitive to hygiene rules and food safety in our food production. Providing quality service with trained personnel. To prioritize friendliness and trust in all our services. To provide service above customer expectations in customer satisfaction. To fully meet legal requirements and regulations. We have adopted superior quality service as a principle.
OUR MISSION
As Avrasya Hotel, we ensure that our guests have a safe and comfortable stay by meeting all their needs and expectations in the best possible way. We carry out the necessary work to keep our team customer-focused at the highest level by constantly improving and renewing it according to the current conditions. With its senior management and team, Avrasya Hotel offers a range of advanced, professional services driven by team spirit.
OUR VISION
To be the pioneer of our industry by providing unconditional customer satisfaction with our quality and innovative services. To maintain our principle of mutual respect and honesty in our behavior towards our guests and employees, Being aware of our responsibility towards society, the natural environment and humanity, Creating new employment areas with continuous investments, To apply the opportunities of the information age in all our service areas, Our main goal is to meet the needs and expectations of our guests with a better quality service than they expect.
OUR CUSTOMER RELATIONS POLICY
Guest satisfaction with the services we provide in line with our understanding of quality, which is a reflection of our Mission and Vision, is of great importance to us. As Avrasya, we continue to develop and improve our institutions and processes and carry out comprehensive studies in order to provide the best service to our guests. As all Avrasya employees, we adopt a Guest-Oriented approach in order to produce fast and effective solutions in line with the needs of our customers, to provide the best service and to meet their expectations at the highest level.